Feb 23, 2021
I was happy with Fxprimus the beginning of my journey,i wanted reliable broker and helpfull team and i had a great manager call Harry i recommend everyone the only reason i dont give 5 stars is they dont have Rawspread Accounts and they only offer MT4 apart from that a great broker and helpfull team
Dec 11, 2020
Excellent support team, prompt and helpful, keep it up!
Dec 07, 2020
The best broker...the safest place to trade!!! Keep it up fxprimus...
Nov 06, 2020
Responds immediately to client's concerns.
Mar 02, 2018
Horrible company and a scam artist!Stay away from them and don't send them any money.They closed my account without providing ANY EXPLANATION OF ANY KIND.Here is what happened, I was looking for a broker that could accommodate deposits and withdrawals from ewallets like Skrill and Neteller and I came across Fxprimus, so I opened an account with them and they requested for my KYC documents and I send them the docs and they verified the account without any issues.About 2 weeks after the verification of my account, suddenly I couldn't log into the member area where the deposits and withdrawals are made. I chatted with the live chat support, and they opened a ticket for my on their complaint portal, and it was assigned to Ivane Chan, and oddly enough just after 2 days, without any correspondent, Ivane Chan marked the ticket as resolved and closed the ticket and I still couldn't access the account.I tried resetting the password, it didn't work at all, in fact I didn't even receive a password reset link, i searched everywhere, in the junk/spam,,,,everywhere and I wasn't emailed anything, interestingly enough I still keep getting their market analytics reports but when it comes to important issues like password reset, I ddin't get emails from them.Anyways, fast forward to the next day, I decided to email my account manager who is supposedly in charge of my account and should be able to help in a situation like this, his name is Evagoras Iacovou (can be looked up on facebook and Linked in) and he didn't respond either, at this point i was outraged, so I wrote an email to their support team at support[atsign]fxprimus[dot]com and they didn't respond either.7 days passed and I still didn't get even one email from fxprimus official support team, or my account manager and my support ticket I had opened via their live chat had magically been marked as resolved.I decided to give them another chance, so again, I reached out to the live chat support and a live agent chat named Alexandros, opened another ticket in their complaint portal and assigned it to Mayumi Sakamoto to follow up with and the exact same thing happened as before, the ticket was marked as "resolved" and closed without any communication with me and the account still remained inaccessible.To this date, fxprimus has not communicated with me, in this regards, despite my repeated attempts in reaching out to them, they have not provided any reasoning as to why my account has been disable/or is inaccessible. I am outraged by fxprimus' way of treating its clients, save yourself all the hassle and headache and worry and DO NOT OPEN AN ACCOUNT with them, this is just another fraudulent cyprus based broker. a one-man operation.
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