I spoke with Naomi first she was extremely helpful and tried multiple things to rectify my issue then (sorry did not catch gentleman’s name) from tehc support he as well was more then helpful and remote accessed my computer and found out it is a APEX issue He called/responsed back to meSuper Fast Thank You
Promp and got right to it. Solved my problem in about 10 minutes. I couldn't be more pleased. So nice to be able to talk with someone live and actually have the work done while you wait. Thanks again. Great service.
Paula was very helpful to me when I called, even though she was not a customer service person. She patiently answered all my questions and sent me an email with links for more information.
Top notch, customer service!!!!!!!! When it comes to any service provider or company if you have great customer service, you have a long life customer.
I emailed ninjatrader support and was met with Fast, efficient and very effective Tech support from Erick and Manfred. Erick took the time to fix all my issues with remote log in and explained everything that was asked. I was extremely appreciative. Cannot praise enough. Thanks guys.Danny
I had to reschedule my call with Eduardo. He was very accommodating. He was on time to the call and very efficient. Solved my problem quickly and easily. Excellent service!
The platform showed some smal errors that i was cool with that. What i was not cool is my aplication being refused and on the email no explanation why. I was realy thinking on buying the life time, specialy because of the order flow. I traded on multiple platforms for years and this never hapen to me. I guess they knkow what they doing. lol. realy realy unprofessional.
I was having a hard time getting information from 1 computer to the other. Eduardo was fantastic & full of knowledge to get my problem solved. I really appreciate what he did for me. Great job Eduardo. Thanks,Bob P.
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