the immediate attention, response and communicative nature of the experience was positive and professional. They made it easy and understandable as I went through the process and provided a timely resolution to my small business loan needs. If there was anything I would change, it would be to work harder to get me a lower APR, as I had a 839 credit score and still ending up in the double digits with a 3 year minimum monthly payment for the 8 year contract was a bit unnerving. I should not have been locked in to a 36 month minimum payment plan. Otherwise, everyone was great to work with and I am glad Finance Factory could assist me so easily.