I used acorns for years, I had small issues here and there but nothing major until last year, every time I deposited more than a few hundred dollars, they would locky account and card due to "suspiciously large deposits". Then they would make you call into a number that doesn't pick up and email a system that promises a response in like 48 hours. I finally got tired of them doing this, it's really strange that a bank would cause you issues for depositing money. I closed my account in December of 2021. I jumped through all their hoops to do so and thought I was finally rid of the headache. Today I just happened to notice an acorns fee in my account so I called. She said my account was still open and that's why I was being charged. She asked if I had a cancellation email from them. So I searched and found 2. One datdled 12/24/2021 and the other dated 12/16/2021. She had me read them both to her and then couldn't explain why I was still being charged. Then she said she would cancel my account, process a refund and then sent me the same email that I got back in December... We will see if it really gets done. None of what they do should be ok